Privacy Policy

Last updated: 01/01/2023

As STRATSPOT LTD, our Privacy Policy explains the methods used by our online store, moodcrafts.com (is a trademark of STRATSPOT LTD) (also known as "the Site," "we," "us," or "our") to collect, use, and share your personal details when you interact with us, use our services, make transactions on moodcrafts.com, or communicate with us in any form (all referred to as "Services"). In this Privacy Policy, "you" or "your" means any individual using our Services, whether they're a shopper, a site visitor, or anyone else whose data we've collected as per this policy.

Please read this Privacy Policy carefully. By accessing and using any of our Services, you agree to the collection, use, and sharing of your data as described here. If you disagree with any part of this policy, we ask that you avoid using our Services.

Changes to This Privacy Policy

From time to time, we may update this Privacy Policy due to changes in our practices or for other reasons, including legal requirements. We'll post the updated policy on our Site and adjust the "Last updated" date in line with the necessary legal standards.

How We Collect and Use Your Personal Information

To provide our Services, we collect and have collected personal details about you from various sources over the past year, as detailed below. The type of information we collect depends on how you interact with us.

Apart from the reasons listed below, we may use the information we collect from you for communication, service provision, meeting legal obligations, enforcing our terms of service, and protecting or promoting our Services, our rights, and the rights of our users or others.

Information We Collect

The personal data we gather about you depends on your activities on our Site and your use of our Services. When we say "personal information," we mean data that can be related to, described, or associated with you. The following sections detail the categories and specific types of personal data we collect.

Information You Provide Us Directly

When you use our Services, you might supply us with certain details, such as:

• Basic contact details including your name, address, phone number, email.
• Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
• Account information including your username, password, security questions.
• Shopping information including the items you view, put in your cart or add to your wishlist.
• Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

It's worth noting that while you can choose not to give some of this information, it might restrict your use of specific features on our platform.

Data We Gather Using Cookies

We automatically track certain details about your engagement with our Services, termed as "Usage Data". We achieve this using tool like cookies, pixels, and other related technologies ("Cookies"). This data might encompass how you access and navigate our Site, details about your device, browser, network connection, IP address, and other interactions with our Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

• Companies who support our Site and Services, such as Shopify.
• Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
• When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices. For more information, see the section below, Third Party Websites and Links.

How We Utilize Your Personal Data:

• Provision of Products and Services: Your personal information is employed to deliver our Services and fulfill our contractual obligations with you. This includes processing payments, completing your orders, sending notifications concerning your account, purchases, returns, exchanges, or other transactions, managing your account, coordinating shipping, facilitating returns and exchanges, and enabling you to submit reviews.
• Marketing and Advertising: We utilize your personal information for marketing and promotional endeavors. This encompasses sending marketing, advertising, and promotional communications via email, text messages, or postal mail, as well as displaying advertisements for products or services. This may involve using your personal information to enhance the Services and tailor advertising on our website and other online platforms.
• Security and Fraud Prevention: Your personal information is used to identify, investigate, or take action against potential fraudulent, illegal, or malicious activities. When you opt to use our Services and create an account, it is your responsibility to safeguard your account credentials. We strongly advise against sharing your username, password, or other access information with anyone else. If you suspect unauthorized access to your account, please contact us promptly.
• Communication with You: We utilize your personal information to offer customer support and enhance our Services. This is rooted in our legitimate interests, as it allows us to be responsive to your needs, provide effective services, and maintain a strong business relationship with you.

Cookies

Similar to many other websites, we employ Cookies on our Site. For specific details about the Cookies associated with the operation of our online store using Shopify, please refer to https://www.shopify.com/legal/cookies. Cookies are utilized to power and enhance our Site and Services, which includes remembering your actions and preferences, conducting analytics to gain a deeper understanding of user interactions with our Services (as part of our legitimate interest in managing, improving, and optimizing the Services). Additionally, we may authorize third parties and service providers to use Cookies on our Site to better customize the services, products, and advertisements on our Site and other online platforms.

Most web browsers automatically accept Cookies by default, but you have the option to configure your browser settings to delete or decline Cookies. Please be aware that eliminating or blocking Cookies could adversely affect your user experience and may disrupt certain aspects of the Services, including specific features and overall functionality. Furthermore, blocking Cookies may not entirely prevent how we share information with third parties like our advertising partners.

How We Disclose Personal Information

Under specific circumstances, we may reveal your personal information to third parties for valid reasons, as stipulated in this Privacy Policy. These circumstances may encompass:

• Sharing with vendors or other third parties responsible for performing services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, and fulfilment and shipping.
• Collaborating with business and marketing partners, including Shopify, for the purpose of offering services and delivering advertisements to you. We utilize Shopify to facilitate personalized advertising in conjunction with third-party services. Please note that our business and marketing partners will handle your information according to their own privacy policies.
• When you specifically instruct, request, or grant consent for us to disclose certain information to third parties. This may occur, for instance, when shipping products to you or when you use social media widgets or login integrations, provided that you have granted consent.
• Sharing with our affiliates or within our corporate group, aligning with our legitimate interests in the pursuit of a successful business.
• In connection with a business transaction, such as a merger or bankruptcy, to fulfil relevant legal obligations (including responding to subpoenas, search warrants, and similar requests), enforce applicable terms of service, and safeguard or uphold the Services, our rights, as well as the rights of our users or others.

We have, in the past 12 months disclosed the following categories of personal information and sensitive personal information (denoted by *) about users for the purposes set out above in " How We Collect and Use Your Personal Information" and "How we Disclose Personal Information"

We gather and utilize your personal information to cater to various business needs. The reasons and categories of data we obtain can be found in the following chart, which encompasses the usage of your personal details in ways that align with the stated purposes:

Purpose	The Personal Data We Collect
To create an account with us, to manage your account, and to provide you with our Services;	Contact information, including email address and password, to register with our Site or App; Profile data, including your style preference, if you voluntarily choose to provide it for personalization purposes.
To fulfill or process orders;	Identity and contact information such as name, phone number, and shipping address, as well as financial information or payment account information, for delivery, returns, refund, sales tax determinations, and payment operations. Transaction details, such as return and refund details, gift card number, and order history, in our Services, in order to fulfill basic functions, including processing your payment and return requests, and keeping you informed of the order status and shipping logistics. Location data at an IP address-based level, to tailor your experience in terms of displaying the appropriate local website, language, or user experience.
To provide customer service and support, or to provide you with service-related communications;	Your communication history with us via various channels, such as email, phone, social media, mail, instant chat, and our customer service platform, to respond to your requests, as well as to keep you updated about your account and the Services. Photographs you upload to our Services in accordance with our Terms and Conditions, to provide product advice, and to allow you to voluntarily show other potential customers what items may look like when purchased or worn.
To undertake marketing, advertising or other promotional activities;	Contact information, such as phone number and email address, for telemarketing and email marketing purposes. Non-directly identifiable device identifiers, operating system information, and cookie information, to direct and measure the effectiveness of the advertising we offer. Data about how you engage with our Services, such as browsing, adding to your shopping cart, saving items, placing an order, and returns) for market research, statistical analysis, and the display of personalized advertising based on your activity on our site and inferred interests. Contact and identity information, such as name, email address, and phone number, when you voluntarily enter into a competition, market survey, event, or other marketing campaigns organized by us. To share your personal data with third-party service providers to advertise our Services and/or products on our Site.
To improve our product or service, or for personalization;	Collect your device information, and usage data on our Site or App for fault analysis, troubleshooting, and system maintenance, as well as setting default options for you, such as language and currency. When you optionally provide such information, we may collect general personal data that cannot identify you, such as body shape, personal height, chest/waist/hip circumference, and weight. For example, this information may be used by us to recommend clothing sizes or styles, personalization, or to provide fit prediction services for you. To share your personal data within and across our corporate organization for our business needs and personalization. Collection of your "like" records and votes when prompted as to your preference between two items, to provide preference setting options. The display of information you choose to post on public areas of the Services, for example a customer review.
To prevent and investigate fraud and other illegal activities;	Information automatically collected through the Services, such as browser type, device information, operating system, and account setting information for fraud prevention and detection and credit risk reduction. Log-in data for risk control and fraud reporting. Billing address to verify payment information.
To comply with legal or compliance requirements;	Identity information, such as ID- or passport-related information, for customs clearance purposes. Transaction history and certain identifying information to handle and resolve legal disputes, for regulatory investigations purposes, and to comply with lawful requests from a competent law enforcement agency or court.
Other Purposes.	We may use your information for any other purpose disclosed to you prior to you providing us your personal information or which is reasonably necessary to provide the Services or other related products and/or services requested, with your permission or upon your direction.

 

We neither utilize nor reveal your confidential personal details to deduce attributes about you. In line with legal definitions, we've disseminated personal data in the past year for advertising and promotional purposes as detailed below. We might communicate and distribute your individual details with entities as outlined subsequently.

• Within Our Corporate Organization: Our firm belongs to a larger corporate structure with multiple legal units, operational methodologies, managerial hierarchies, and technological infrastructures. There might be instances where we distribute your details with our associate firms or even other linked entities within our corporate alliance to ensure business continuity and a consistent personalized experience. This sharing allows us to offer you our Services and act based on your preferences or inquiries
• Third Party Sellers: In scenarios where an external merchant offers products on our platform and manages the direct shipping, we might communicate your basic details (like name, location, and contact number) to them. This ensures they can process and dispatch your order, and they might further share this data with a cargo service provider to deliver your purchases.
• Service Providers: We might grant access or transfer your personal data to specific third-party service agents as enumerated in the subsequent chart:

Supplier/Service Provider/Processor	Category of Personal Information
IT system and software service provider	Website hosting services (including cloud storage), mobile app or software optimization services, customer relationship management software, email service providers, or system maintenance services.
Payment service provider	Third-party payment processing services.
Marketing and advertising services	Assistance in reaching potential new customers across multiple communications channels or sharing with affiliated companies that promote our products on their websites.
Order fulfillment service provider	Provision of logistics, warehousing, and distribution services, return and exchange services, and order status notification services for your purchased items.
Customer service provider	Assistance with customer services and support.
Fraud prevention and information security service provider	Identity verification, fraud prevention, or credit risk reduction services to protect our Site/App and our business.
Other Service providers selected by you	Other third parties, such as size recommendations and fit prediction services providers if you have chosen to help us provide you with product recommendations.

The information is used for the reasons it was given and only as much as needed for those reasons, following our set directives.

Upholding Legal and Regulatory Adherence: We reserve the authority to release your personal details when mandated by the law or if we ascertain that such action is pivotal to defend our rights or adhere to legal proceedings, a court directive, regulatory request, or any other legal summons directed at us. We might also unveil your data if we genuinely believe it's crucial to enforce our terms or if it aids in safeguarding the rights, assets, or safety of our organization or clientele.

Jointly Presented Services: Some segments of our offerings might be provided in collaboration with other brands. With your voluntary engagement in such services, we'll share your details with our partnered brands. These partners will be evident on the jointly presented feature, along with their respective privacy guidelines. A partner's use of your data will be governed by their privacy terms. To refrain from any future use of your details by the partner, you'd need to approach them directly.

With Your Agreement: Your personal details can be shared for any reason if you grant permission.

Business Dealings: In scenarios like mergers, asset sales, restructures, or similar corporate events, we might share personal details—including account data or balance info. This also encompasses situations of bankruptcy or liquidation where our user data is part of the transferred assets. You recognize and consent to any change or transfer of your personal data rights.

Do note, we can share aggregate or non-specific user data, which doesn't pinpoint any individual, without any restrictions.

User Generated Content

The Services may offer you the option to share product reviews and other user-generated content. If you decide to contribute user-generated content to any public section of the Services, please be aware that this content will be visible to the public and accessible to anyone.

We lack control over who can view the information you choose to share with others, and we cannot guarantee that individuals with access to this information will uphold your privacy or maintain its security. We do not assume responsibility for the privacy or security of any information you make publicly accessible, nor do we take responsibility for the accuracy, utilization, or misuse of any information you disclose or receive from third parties.

Third Party Websites and Links

Our website may feature links to websites or other online platforms that are operated by third parties. If you choose to follow links leading to sites not affiliated or under our control, we advise you to carefully review their privacy and security policies, as well as any other terms and conditions they may have in place. Please note that we do not guarantee and are not accountable for the privacy or security practices of these external sites. Furthermore, we cannot vouch for the accuracy, completeness, or reliability of information available on these sites.

It's essential to be aware that any information you provide in public or semi-public spaces, including details shared on third-party social networking platforms, may be visible to other users of our Services and/or users of those third-party platforms, without limitations on its use by us or any third party. Our inclusion of such links on our site does not, on its own, imply an endorsement of the content on these platforms or an endorsement of their owners or operators, unless otherwise specified within our Services.

Children’s Data

The Services are designed for use by adults, and we do not intentionally gather personal information from children. If you are a parent or guardian of a child who has shared their personal information with us, please feel free to reach out to us using the contact information provided below to request the deletion of that information.

As of the Effective Date of this Privacy Policy, we are not aware of any instances in which we have knowingly "shared" or "sold" personal information (as defined by applicable laws) of individuals under the age of 16.

Security and Retention of Your Information

Please keep in mind that no security measures are flawless or completely invulnerable, and we cannot assure you of "absolute security." Furthermore, information you transmit to us may not remain secure during its journey. Therefore, we strongly advise against using insecure channels to convey sensitive or confidential information.

The duration for which we retain your personal information varies based on various considerations. This includes whether we require the information to manage your account, deliver our Services, fulfill legal requirements, settle disputes, or enforce other relevant agreements and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

• Right to Access / Know. You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
• Right to Delete. You may have a right to request that we delete personal information we maintain about you.
• Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
• Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
• Right to Opt out of Sale or Sharing or Targeted Advertising. You may have a right to direct us not to "sell" or "share" your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising", as defined in applicable privacy laws. Please note that if you visit our Site with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt-out of the "sale" or "sharing" of information for the device and browser that you use to visit the Site.
• Right to Limit and/or Opt out of Use and Disclosure of Sensitive Personal Information. You may have a right to direct us to limit our use and/or disclosure of sensitive personal information to only what is necessary to perform the Services or provide the goods expected by an average individual.
• Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
• Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
• Appeal: You may have a right to appeal to our decision if we decline to process your request. You can do so by replying directly to our denial.
• Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You can exercise any of these rights either as indicated on our website or by reaching out to us using the provided contact information.

We want to assure you that we will treat you fairly and not discriminate against you for exercising your rights. In some cases, we may need to gather additional information from you, like your email address or account details, to confirm your identity before we can provide a substantive response to your request. As allowed by applicable laws, you have the option to designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require the agent to provide proof that you have authorized them to act on your behalf. Additionally, we may request that you verify your identity directly with us. Rest assured, we will respond to your request promptly, in accordance with the timelines specified by applicable law.

We utilize Shopify's advertising services, including Shopify Audiences, to enhance the personalization of advertisements you encounter on third-party websites. If you wish to limit Shopify merchants using these advertising services from utilizing your personal information for such purposes, please visit https://privacy.shopify.com/en.

Complaints

Should you have any concerns regarding the way we handle your personal information, we encourage you to get in touch with us through the contact information provided below. In the event that our response to your complaint does not meet your satisfaction, you may have the option, depending on your place of residence, to further challenge our decision by reaching out to us using the provided contact details or by submitting your complaint to your local data protection authority.

International Users

Kindly be aware that we may move, store, and manage your personal information in countries other than your country of residence, including the United States. Additionally, your personal data may be handled by personnel and third-party service providers and collaborators in these overseas locations.

In situations where we transfer your personal data from Europe, we will depend on acknowledged transfer mechanisms such as the European Commission's Standard Contractual Clauses, or equivalent contracts authorized by the pertinent competent authority in the UK, as applicable. This applies unless the data transfer is directed to a country that has been determined to offer an adequate level of data protection.

EU GDPR and Data Officer

For the purpose of applicable data protection laws, we are the data controller of your personal information. Under the EU General Data Protection Regulation (EU GDPR), as data subjects, you have specific rights concerning your personal data. Should you wish to exercise these rights, STRATSPOT LTD is dedicated to promptly addressing your requests, ensuring a response within thirty (30) working days at the latest, depending on the nature of your request. Please be aware that if fulfilling your request results in additional costs, STRATSPOT LTD may charge a fee in accordance with the tariff established by the Personal Data Protection Officer.

As data controllers, STRATSPOT LTD respects your rights with regard to your personal data processed by us:

1. The right to be informed whether personal data is being processed and to request information regarding such processing.
2. The right to understand the purpose of processing personal data and whether it is being used appropriately.
3. The right to be informed about the third parties, both within UK and abroad, to whom personal data has been transferred.
4. The right to request the correction of personal data in case of incomplete or incorrect processing, along with the obligation to inform third parties to whom the personal data has been disclosed.
5. The right to request the deletion or removal of personal data and to notify third parties to whom the personal data has been transferred.
6. The right to object to decisions that are solely based on automated processing and result in adverse consequences for you.
7. The right to seek compensation for damages arising from the unlawful processing of personal data.

In accordance with the EU GDPR, you are required to submit your requests for the exercise of these rights using the methods specified by the Personal Data Protection Officer.

To exercise these rights and to enable STRATSPOT LTD to efficiently process your request, please provide us with the necessary information to verify your identity. You can submit your request, along with your personal information and a clear statement indicating which rights you are exercising under the EU GDPR, to us via email at info@moodcrafts.com or info@stratspot.co.uk. STRATSPOT LTD is committed to responding to your request promptly and effectively.

Data officer: STRATSPOT LTD

Data officer e-mail: info@moodcrafts.com or info@stratspot.co.uk

Contact

We welcome your questions and comments about our privacy practices or these Terms. if you would like to exercise any of the rights available to you, please reach us on our WhatsApp line at +44 745 127 67 04 or email us at info@moodcrafts.com or info@stratspot.co.uk contact us at STRATSPOT LTD, 11 Glenthorne Road, Britannia House, London W6 0LH, United Kingdom.